ieSmartSystems, LLC, Houston, TX 2009 – 2010

DIRECTOR OF SERVICES

 

Delivering services for Audio Visual Systems, Network Cabling Infrastructures

and Security, Access Control, CCTV Systems.

Developed the service department; streamlined the process to reduce operational

efforts by 30%

Directed / Project Managed the implementation of new VoIP phone system and

transition to the new communication provider with Zero (0) Downtime.

Improved invoicing by 80% and 30% reduction in duplicated efforts.

OTHER PROJECTS, HOUSTON, TX 2007 – 2009

Provided solutions and services to small businesses (Law offices and

nonprofit organizations) focused on infrastructure support, software and

hardware integration, security compliance and VoIP capabilities.

As a strategic business partner, I worked with business unit heads to help

create a business strategy and discover how to best leverage technology

Streamlined and standardized operational processes, which reduced

operating costs and led to greater profitability

Provided training to principal users on key office applications

Implemented organizational strategies that ensured optimal communication

between partners, vendors and clients

PROGRAM MANAGER ENTERPRISE SECURITY SERVICES 2004 – 2007

Served as Program / Operations Manager managing P&L, forecasting, billing,

resource management, and business development for the North America Consulting

group, which included: Customer Service, Service Delivery, Logistics, Purchasing

and Supply Chain.  

PROGRAM / SERVICE DELIVERY MANAGER 1998 – 2004

Customer Service, management of multi-level operating systems and data center.

Additional responsibilities included customer and vender coordination, budget,

new revenue/Business, asset management, purchasing, and vendor relationship

and contract negotiations.  

SERVICE MANAGER - SCHLUMBERGER/OMNES  1998

Manager of a 28 member technical team that supported all IT needs of 3500

desktops for Schlumberger's locations in Sugar Land, Houston, and Channelview,

TX (over 10,000 Nodes). Managed a budget of $3.6M and was responsible for

increasing service and hardware revenues, customer support services, asset-

management, recruiting, vocation and training, vendor relationships and

contract negotiations.  

MANAGER OF DESKTOP SERVICES  1997

Team Leader of a 15 member technical group that supported the various desktops

(Mac, PC, SUN), operating systems (Windows, UNIX & Mac), and e-mail system for over

2500 user engineering environment, meeting SLAs on support and response time.

Provided onsite technical support for client.

Rose Electronics is the manufacturer of local and remote server management products

such as Digital KVM IP, KVM switches.

In charge of all returns and repairs. Provided technical support for the interfacing on a full

line of computer connectivity products for every monitor, keyboard, mouse, RS232, and

parallel device in the company. Collaborated with Research and Development to initiate

changes and simplify installation and operation of products. Trained the new sales and

technical personnel on all the products for sales and support.

 

 

Macy's is a chain of department stores with its flagship store in New York City, San Francisco,

Atlanta, Chicago and Miami.

Technical and sales consultant for micro computers and office equipment, merchandising,

department operation (communication with the buying office, merchandise transfer, inventory

 control, training of the new sales personnel, etc.), and client development. Total merchandise

sale over $3,000,000 USD.

 

 

An international consulting, sales and marketing company - provided consulting assistance in Electronics/Electrical, Mechanical Civil/Construction field products.