Where Customer Service and Service Delivery Count
         
dot ieSmartSystems, LLC, Houston, TX
2009 – Present
  Director Of Services
Delivering services for Audio Visual Systems, Network Cabling Infrastructures, and Security, Access Control, CCTV Systems. Developed the service department; streamlined the process to reduce operational efforts by 30%; and Directed / Project Managed the implementation of new VoIP phone system and transition to the new communication provider with Zero (0) Downtime. Also, 80% improvement in invoicing and 30% reduction in duplicated efforts.
dot Dehghan.org, Houston , TX
2007 – 2009
 

Managing Director & Consultant
Provided solutions and services to small businesses (Law offices and non profit organizations) focused on infrastructure support, software and hardware integration, security compliance and VoIP capabilities. Major projects include:

  • As a strategic business partner, I worked with business unit heads to help create a business strategy and discover how to best leverage technology
  • Streamlined and standardized operational processes, which reduced operating costs and led to greater profitability
  • Provided training to principal users on key office applications
  • Implemented organizational strategies that ensured optimal communication between partners, vendors and clients
 

dot Schlumberger, Houston , TX

1997 – 2007
  Schlumberger Information Solutions (SIS) is an operating unit of Schlumberger that provides software, information management, IT infrastructure, and services.
    Program Manager Enterprise Security Services 2004 – 2007
    Served as Program / Operations Manager managing P&L, forecasting, billing, resource management, and business development for the North America Consulting group, which included: Customer Service, Service Delivery, Logistics, Purchasing and Supply Chain.  
    Program / Service Delivery Manager 1998 – 2004
    Customer Service, management of multi-level operating systems and data center. Additional responsibilities included customer and vender coordination, budget, additional revenue, asset management, purchasing, and vendor relationship and contract negotiations.  
    Service Manager - Schlumberger/Omnes 1998
    Manager of a 28 member technical team that supported all IT needs of 3500 desktops for Schlumberger's locations in Sugar Land, Houston, and Channelview, TX (over 10,000 Nodes). Managed a budget of $3.6M and was responsible for increasing service and hardware revenues, customer support services, asset management, recruiting, vocation and training, vendor relationships and contract negotiations.  
    Manager of Desktop Services 1997
   

Team Leader of a 15 member technical group that supported the various desktops (Mac, PC, SUN), operating systems (NT, Win-95, UNIX), and e-mail system for a 1500 user engineering environment, meeting SLAs on support and response time. Provided onsite technical support for client.

  
  dot Rose Electronics, Houston , TX
1989 - 1997
 

Technical Support Manager
Rose Electronics is the manufacturer of local and remote server management products such as Digital KVM IP, KVM switches.

Responsibilities: In charge of all returns and repairs. Provided technical support for the interfacing on a full line of computer connectivity products for every monitor, keyboard, mouse, RS232, and parallel device in the company. Collaborated with Research and Development to initiate changes and simplify installation and operation of products. Trained the new sales and technical personnel on all the products for sales and support.
  dot MACY'S N. Y. Humble, TX
1986 - 1989
 

Systems Consultant
Macy's is a chain of department stores with its flagship store in New York City, San Francisco, Atlanta, Chicago and Miami.

Responsibilities: Technical and sales consultant for micro computers and office equipment, merchandising, department operation (communication with the buying office, merchandise transfer, inventory control, training of the new sales personnel, etc.), and client development. Total merchandise sale over $3,000,000 USD.

  dot E.C.M. INTERNATIONAL, INC., Houston , TX
1983 – 1986
 

Consulting Engineer / Operations Manager
An international consulting, sales and marketing company - provided consulting assistance in Electronics/Electrical, Mechanical Civil/Construction field products.